Terms of service

Privacy Policy — NooreAbaya.Store

 

1. Information We Collect
When you visit abayastore.pk or place an order, we may collect your name, phone number, delivery address, email address, and order details.

2. How We Use Your Information
We use the information you provide to process and deliver your orders, respond to inquiries, send order updates, and improve our products and services. We do not sell or rent your personal information to third parties.

3. Payment Information
As we currently accept Cash on Delivery, we do not collect or store card or banking details. If online payment methods are added in future, any such information will be processed securely through our payment partners and not stored on our servers.

4. Sharing of Information
We may share your delivery details with courier partners solely for the purpose of fulfilling your order. We do not share your information with any other third party except where required by law.

5. Cookies
Our website may use cookies to improve browsing experience, remember your cart, and understand site usage. You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information held by us.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

9. Contact Us
For any questions about this Privacy Policy, please reach out via the contact details listed on our website.

Shipping & Returns — NooreAbaya.Store

Shipping

  • Orders are typically processed within 1–3 business days of confirmation.
  • Delivery times vary by location and are generally estimated at 3–7 business days within Pakistan.
  • Shipping charges, if any, will be displayed at checkout before you confirm your order.
  • We are not responsible for delays caused by courier partners, weather, customs, or an incorrect address provided by the customer.
  • You will receive tracking information (where available) once your order has been dispatched.

Returns & Exchanges

  • Returns or exchanges must be requested within 3 days of delivery.
  • Items must be unused, unworn, and in their original packaging with tags intact.
  • Customized or made-to-order abayas are not eligible for return or exchange unless the item received is defective or incorrect.
  • To initiate a return, please contact us with your order number and reason for return.
  • Once the returned item is received and inspected, we will notify you of the approval status of your refund or exchange.

Refunds

  • Approved refunds will be processed within 7-10 business days and issued via the original payment method or store credit, as applicable.
  • Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with photos of the product, and we will arrange a replacement or refund at no additional cost.