Shipping policy

Shipping & Returns — NooreAbaya.Store

Starting a Return or Exchange
To request a return or exchange, email us at info@nooreabaya.store with your order number, the product name, your original proof of purchase, and a brief description of the issue. One of our customer care agents will get back to you promptly. You can also reach us on WhatsApp at +92308-8466052.

Shipping Policy

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Domestic delivery takes 3–5 business days.
  • shipping is available across Pakistan.
  •       For Karachi - Rs. 150
  •       For outside karachi - 300

Return Eligibility

  • Exchanges are accepted within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with tags attached.
  • Any return must be reported to customer support within 48 hours of receiving the product.
  • Returns are accepted only for items that are wrong or damaged.
  • Change-of-mind returns are not accepted.
  • Original proof of purchase (the invoice emailed at the time of purchase) is required.

How Returns Are Handled

  1. Email info@nooreabaya.store to begin your return or exchange request.
  2. Include your original order number (from your email receipt) along with the reason for the return.
  3. Attach photos of the product as evidence.
  4. Our customer care team will review the request and follow up if it qualifies as a genuine, eligible return.
  5. Once approved, you'll need to send the item back to us via any courier with traceable delivery, using a service agreed upon with our team.
  6. Depending on the nature of the issue, we may offer an exchange or store credit of equal or lesser value, valid for a limited period.
  7. Refunds are processed within 7–10 working days.
  8. If a return request is declined, we'll notify you within 3 business days.
  9. Items that show signs of washing, drying, or staining will not be accepted for return.